Quotation, Order, and Payment Information
Welcome to the world of Carl Stahl DecorCable. We specialize in providing you with the highest quality, most innovative cable and metallic elements available. In addition, everyone at DécorCable is committed to providing you with the highest quality products and the full scope of service to help you realize your most challenging projects. In the course of perusing the various products and photographs in our catalog or website, you may have thought of some questions that can't wait to be answered. Hopefully, we have thought of them here. Check out our FAQ pages or call, fax or e-mail us your questions and comments. As always, your feedback is our most valuable resource in helping us maintain our goal of being "The Best InTension".

What is the quotation/specification process at Carl Stahl DecorCable?
For best results, please send us a drawing, including specifications. Using your information, we will generate a detailed quotation that lists pricing, delivery, and pertinent technical information. For more complicated projects, we can provide engineering assistance and tensile analysis. If you require specification or design assistance or require help in deciding the appropriate system for your application, please contact our sales department.

I'd like to order from Carl Stahl DecorCable. How do I go about it?
First, make sure you have decided on exactly what you need. It is always advisable to consult a salesperson and receive a quotation for your project. Second, carefully review your quotation and the attached order form. Sign, date, and fax the order form back to us. Any pre-order deposit requirements will be clearly shown on your quotation. We begin production of custom orders within 24 hours; stock orders are shipped same day, if possible. This is normally enough to start your order in motion. We will call or fax you immediately should something change concerning your order.

How fast will I get my order?
Orders for in-stock items are shipped same day, if possible. Production and delivery times for non-stock and custom materials vary by project. However, most cables and components can be produced and delivered in about two weeks. Systems using rods require slightly longer depending on size and delivery requirements. Replacement parts and small components are stocked in Chicago for immediate shipment. Please contact our sales department for more details.

Do I need a deposit for a custom order?
Generally, a deposit is required to begin a project for custom materials. The deposit is quoted on a project-by-project basis.

I want to revise or cancel my custom order. What are my options?
Normally, production of your custom order begins within 24 hours of receiving your PO, so we cannot stop or modify it once it has been started. For orders of stock merchandise, we will always accommodate your request to modify an order if it hasn't shipped.

Do you offer credit? What are your payment terms?
Specific payment terms vary according to your project size and product choices. Please ask your salesperson for a copy of our payment and credit policy.

What is your pricing and shipping policy?
Pricing is in $US and is FOB our dock, Chicago. All pricing and specifications are subject to change, without prior notice. Freight, handling and insurance will be added to your order. Special crating charges may apply to oversize or custom orders. All orders are shipped by UPS Ground unless otherwise specified.

I received a shipment with broken merchandise or a broken shipping container. What do I do?
Inspect your shipment immediately upon arrival. If your order is not received in satisfactory condition, keep all packaging and notify us within 48 hours of receipt.

My order isn't what I expected. What do I do?
Compare the contents of your shipment to the packing slip and your original order. Please report any problems or discrepancies to us within 48 hours of receipt. We want you to be totally happy with your order.

I want to return or exchange something. How do I do that?
Stock merchandise in original, unopened packaging may be returned for credit within 90 days of original invoice or exchanged. A restocking fee will be charged on all returns. Call your salesperson to request a Return Authorization Number before sending back any merchandise. Insure returns and exchanges for the invoiced value of the merchandise. Please note that custom merchandise is not returnable.

What is your product warranty and customer service policy?
We pride ourselves on the quality of our products and service. Should you have any questions or comments, everyone at Carl Stahl DecorCable stands ready to respond. We are striving every day to become "The Best InTension".